Remember that the event takes place in the middle of the jungle and it is very likely that you will not have data or WiFi at the venue, so it is very important that you download your ticket in good quality in advance. If you don't find it in your inbox, check in SPAM or PROMOTIONS, otherwise, you can log in to your account and download them from your user area. If you have difficulty finding your account or do not remember your purchase email, you can contact us prior to the event or come directly to receive support at the customer service tent we have at the festival.